Frequently Asked Questions

TYH Boutique


We ship worldwide.

All orders typically have a handling period of up to 3 business days. If this time frame is exceeded, an email will be sent to you explaining the circumstances.

Following the handling period, the majority of orders are delivered within 1 to 7 business days. Delivery may vary according to the destination of the order and the shipping option selected at checkout.

Yes, a shipment confirmation including the name of the shipping courier used and a tracking number will be sent to the email address associated with your order.

Orders within Canada are shipped through Canada Post, FEDEX Canada or UPS. US & International orders are shipped through FEDEX Express, DHL, Canada Post (USPS) or UPS.

No, all our orders are DDP (Delivered Duty Paid). The amount paid at checkout at the time of your online purchase is the final cost for your order. This applies to all destinations/countries

You can always call or email us requesting us to ship your order with a specific courier, our team will do everything they can to honor your request, we will advise in advance rather it would be possible or not.


Absolutely, please call our customer service team at 1 (877) 568-5770 (US & Canada) or +1 (514) 600-0621 (International) and one of our agents will be sure to assist you.

We are proud to offer free shipping and handling worldwide.

Only Canadian orders are subject to sales tax. Sales tax vary by province please view the Sales Tax section of our Store Policy section for more details. US and International orders a...

If your size or colour is not available on the website, we can possibly obtain it for you. Please contact our customer service team by phone at +1 (877) 568-5770 (US & Canada),  +1 (514) 600-0621 (International) or email us at

If the item you are looking for is not listed on our website, it can be ordered over the phone. If you have seen an item in a boutique or on a catalogue that you are interested in please contact us by phone at +1 (877) 568-5770 (US & Canada),  +1 (514) 600-0621 (International) or email us at

We accept Visa, MasterCard and PayPal. If you are having trouble placing and order please call us toll free at +1 (877) 568-5770 (US & Canada),  +1 (514) 600-0621 (International)

Yes, Boutique Claudia is located in downtown Montreal, QC in Canada. Please note that not all items on our website are at the boutique. To ensure the item you would like to try on is at our boutique kindly call us a day or two in advance in order to arrange a fitting appointment. For the address and store hours please view Store Location.


We currently offer free returns for orders shipped to the US and Canada

Please consult our Returns and Refunds Policy for more info.

We accept returns within 14 days of the delivery date.

To begin a return process please email us at kindly include your order number and the items you wish to return.

For orders within Canada you will be sent a pre-paid Canada Post return label. For US orders you will be sent a pre-paid UPS return label and commercial invoice.

Please allow our returns department 24 business hours from the time you have requested your return.

Yes, you can return items on sale, however please note we do not offer refunds for sale items, we pay for return postage and issue a store credit by email upon receipt of the parcel.

Clearance items are final sales and cannot be returned or exchanged.

Store credits do not expire and are valid until they are used in their full amounts.

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